Cancellation, Return and Refund Guidelines

Home Cancellation, Return and Refund Guidelines

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Returns

  • You have 5 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page will be replaced with the new one within 5 days after the receipt of the product.
  • In this case courier charges will be borne by the company. Reasons other than those mentioned above customer will bear the courier charges.

Refunds
If we have sent the shipment and you have not received the product then we will take 10 days to track the shipment and still if you have not received then will initiate the refund.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 working days, depending on your card issuer’s policies.

Cancellation Policy
If you cancel the course booking within 24hrs of receiving your order confirmation with giving reason, you are entitled to a full refund of the price paid. Any cancellation after 24hrs of receipt of order confirmation will not be liable for full refund.

For cancellations please contact us via email at care@operonbiotech.com or simply fill the form (enquiry form)

For the avoidance of doubt, the cancellation period will expire after 24hrs after the date of the Order Confirmation. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.